Shipping policy

Shipping Policy

Effective Date: September 15, 2026

At MASHAS, we are committed to delivering your orders safely, reliably, and as quickly as possible. Please read the following shipping policy before placing your order.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most serviceable areas.

Some remote locations may have limited courier coverage or may require additional delivery time.

2. Order Processing

  • Orders are normally processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • In some cases, we may contact you by phone or WhatsApp to confirm your order details before dispatch.

3. Delivery Time

Estimated delivery time is generally:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Remote Areas: Up to 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, high-volume periods, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before order confirmation.

From time to time, MASHAS may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

Customers are requested to provide a valid phone number and complete delivery address when placing a COD order.

6. Address & Contact Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete address

  • City

  • Area/locality

  • Active phone number

MASHAS will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or unreachable contact information provided by the customer.

7. Order Tracking

Once your order has been dispatched, tracking information may be provided through the available communication channel. Customers can use the tracking information to monitor their shipment.

8. Delayed or Failed Delivery

If your order is delayed beyond the estimated delivery period, please contact our customer support team so we can assist you.

If a courier attempts delivery but the customer is unavailable, the courier may make another delivery attempt or return the parcel to MASHAS according to its procedures.

Additional shipping charges may apply if an order needs to be resent due to an incorrect address, refusal to receive the parcel, or repeated failed delivery attempts.

9. Damaged Parcels

Please inspect your package at the time of delivery whenever possible.

If the parcel appears severely damaged or the product is damaged, please contact MASHAS as soon as possible and provide photographs/videos of the package and product. This will help us investigate the matter with the courier and provide an appropriate resolution.

10. Shipping Disclaimer

While we make every effort to ensure timely delivery, MASHAS cannot guarantee delivery times in circumstances outside our control, including courier delays, severe weather, natural disasters, strikes, public holidays, or other unforeseen circumstances.

11. Contact Us

For questions regarding your order or shipment, please contact MASHAS through our official customer support channels.

MASHAS
Address: Office No. 13, Second Floor, Kabir Street, Urdu Bazaar, Lahore
Phone: 0423-37231081

We appreciate your trust in MASHAS and thank you for shopping with us.